FAQs

1. Payments OPTIONS:
Visa, Master Card, PayPal, American Express, Discover

2. How does EFX work? EFX uses proprietary holographic technology embedded in each wristband to work with your body's natural energy field. The hologram is programmed with specific frequencies designed to optimize your body's bioelectric communication, helping improve balance, strength, and flexibility. When worn, the hologram interacts with your body's electrical system to promote better performance and overall well-being. It's a drug-free, non-invasive way to support your athletic performance and daily activities.

3. WHAT SIZE DO I NEED? Sizing is important - you don't want your band to be tight or too loose for optimal performance. The hologram does not need to be in direct contact with your skin to be effective. Please refer to our sizing charts and measure your wrist before ordering to ensure the perfect fit. If you're between sizes, we recommend sizing up for comfort during activity.

4. HOW MUCH ARE EFX PRODUCTS? Our EFX wristbands are competitively priced to deliver exceptional value for premium holographic technology. Prices vary - you can browse our full collection on our website to see pricing. We sometimes offer promotions and bundle deals, so check our homepage or sign up for our email list to stay informed about special offers and discounts.

We process orders quickly to get your EFX products to you as soon as possible. If you need to cancel or modify your order, please contact us immediately at [your email address]. If your order hasn't shipped yet, we'll do our best to accommodate your request. Once an order has shipped, we cannot cancel it, but you can return it following our standard return policy.

5. SHIPPING INFORMATION? We process and ship orders quickly to get your EFX products to you as fast as possible. Standard shipping within the US typically takes 5-7 business days, while expedited shipping (3-5 business days) is available at checkout for faster delivery. International shipping via FedEx typically takes 5-7 business days. You'll receive a tracking number via email once your order ships so you can monitor its progress.

6. WHAT ABOUT INTERNATIONAL ORDERS — CUSTOMS, DUTIES & VAT? All international customs fees, import duties, and local VAT/taxes are determined by the destination country's government and are the sole responsibility of the buyer. These charges are not collected or controlled by EFX Performance and are not included in your order total at checkout. If your package is held by customs, please contact your local courier or customs office directly to settle any fees and release your shipment. Please be aware that if a package is rejected or abandoned due to unpaid customs fees, original shipping costs and any carrier return penalties will be deducted from your refund.

7. U.S. EXCHANGE POLICY We want you to love your EFX product! If you need to exchange your item, we're happy to help.

Eligibility: Exchange requests must be initiated within 10 days of receipt of your order. Items must be unused, unworn, and in their original packaging.

How to Request an Exchange:
1. Contact us at [your email/contact link] within 10 days of receiving your order to initiate an exchange.
2. Ship the item back to us at your expense. We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Exchange Fees:
- A $5.00 restocking fee applies to all exchanges.
- A $5.95 reshipping fee will be charged to send your new item.

Processing: Once we receive and inspect your returned item, we will process your exchange and ship out your new item. You will receive a confirmation email with tracking information.

8. HOW CAN I CANCEL AN ORDER? We process orders quickly to get your EFX products to you as soon as possible. If you need to cancel or modify your order, please contact us immediately at [your email address]. If your order hasn't shipped yet, we'll do our best to accommodate your request. Once an order has shipped, we cannot cancel it, but you can return it following our standard return policy.

9. HOW CAN I TELL IF IT'S WORKING? There are several simple tests you can try to experience the difference EFX makes. Popular tests include the balance test (stand on one leg with and without your EFX), the flexibility test (reach down to touch your toes), and the strength test (have someone push down on your extended arm). You'll often notice improved stability, range of motion, and resistance when wearing your EFX. Check out our demonstration videos on our website or YouTube channel for step-by-step instructions on how to perform these tests.

10. DO THE HOLOGRAMS EVER EXPIRE? The hologram technology in your EFX wristband is designed to last for 6-10 years with proper care. The silicone band itself must be treated carfully, as the design requires that your band is heat welded. Most long-tme EFX customers know that the key is to put on and leave it on - that's 24/7. If you don't take it on anf off, it can last years. If you do have to take your band on and off, PLEASE do it careully.

11. CAN EFX PRODUCTS GET WET? Yes! EFX wristbands are completely waterproof. You can wear them while swimming, showering, exercising, or in any wet conditions without affecting the hologram's performance. In fact, showers are where people slip and fall, so it's important to wear your band when showering. We recommend rinsing your wristband with fresh water after exposure to chlorine or salt water to keep it looking its best.

12. DOES IT MATTER WHERE I WEAR MY EFX PRODUCTS? You can wear your EFX wristband anywhere on your body, or even in your pocket, but again,, we emphasize the you don't remove it, but wear it 24/7. Many athletes wear them on both wrists or ankles for balanced energy flow. The hologram technology works regardless of placement.

13. WHY DO THE HOLOGRAMS TURN BLACK OR FADE? If your hologram appears to be disappearing, it's because moisture has gotten under the silicone plug. The hologram itself will not lose effectiveness, but the decorative coating can dissolve. And since the holograms are transparent, what you'll see is the color of the silicone band showing through. However, this is purely cosmetic - the hologram technology remains fully functional and your EFX wristband will still deliver the same performance benefits.

14. WHOLESALE PURCHASING? Yes! We offer competitive wholesale pricing for retailers, gyms, sports teams, and corporate orders. Please contact us directly at: randy@efxusa.co with details about your business and order quantity for a custom quote.

15. HOW CAN I BUY NOW? Purchasing your EFX products is quick and easy! Simply browse our collection on efxusa.com, select your preferred style, size, and color, then add items to your cart. We offer secure checkout with multiple payment options including Visa, MasterCard, PayPal, American Express, and Discover. Once you complete your order, you'll receive a confirmation email with your order details and tracking information when your package ships.

16. IS EFX A MEDICAL DEVICE? No! EFX products are designed to support balance, strength, and flexibility for athletic performance and general wellness. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have specific health concerns, please consult with your healthcare provider.